At PochampallySareesOnline.com, we prioritize customer satisfaction and offer a liberal cancellation policy. Please review the following terms:
- Cancellations are accepted if requested within 24 hours of placing an order.
- Orders placed under the Same Day Delivery category are non-cancellable.
- Special occasion offers such as those during Pongal, Diwali, and Valentine’s Day are non-refundable.
- We do not accept cancellation requests for perishable items like flowers or edibles. However, we offer refunds or replacements if the delivered product is of unsatisfactory quality.
Return & Refund Policy:
We strive to ensure your satisfaction with every purchase. In the event of receiving a damaged, defective, or incorrect product, please follow our return process:
Conditions for return:
- Notify us of any issues within 48 hours of delivery.
- Ensure the product is unused and returned in its original packaging with price tags, labels, and invoices intact.
- Package the return securely to prevent damage during transit.
Refunds:
- Refunds are processed upon receipt of the returned product.
- Depending on the payment method, refunds are credited back within 7 working days or issued via cheque.
FAQ:
How long have you been in the business? We have served customers through traditional channels for 51 years and now extend the same quality and service to our Online Store.
Why should I shop online? Enjoy great discounts and offers from the comfort of your home, with all necessary information available to facilitate your online shopping experience.
How long will my order take? Orders are dispatched within 2 days of booking. Track your order’s status in your My Accounts Section.
Returns Policy:
Products can be returned for reasons including damage in transit, defects, or variation in color perception. However, certain conditions apply:
Returns cannot be accepted if:
- Fall & pico are done or a custom blouse is stitched.
- Product is not in its original condition or has been used.
- Return request is made more than 7 days after delivery.
To initiate a return, email us at sales@pochampallysareesonline.com with your order number and reason. Send the return product to our Hyderabad Office.
Refunds:
- Refunds are processed back to the payment method used for the transaction.
- Shipping costs are non-refundable.
For further assistance, contact us at sales@pochampallysareesonline.com.
Visit our website for more information: www.pochampallysareesonline.com