Refund and Returns Policy

At PochampallySareesOnline.com, we prioritize customer satisfaction and offer a liberal cancellation policy. Please review the following terms:

  • Cancellations are accepted if requested within 24 hours of placing an order.
  • Orders placed under the Same Day Delivery category are non-cancellable.
  • Special occasion offers such as those during Pongal, Diwali, and Valentine‚Äôs Day are non-refundable.
  • We do not accept cancellation requests for perishable items like flowers or edibles. However, we offer refunds or replacements if the delivered product is of unsatisfactory quality.

Return & Refund Policy:

We strive to ensure your satisfaction with every purchase. In the event of receiving a damaged, defective, or incorrect product, please follow our return process:

Conditions for return:

  • Notify us of any issues within 48 hours of delivery.
  • Ensure the product is unused and returned in its original packaging with price tags, labels, and invoices intact.
  • Package the return securely to prevent damage during transit.

Refunds:

  • Refunds are processed upon receipt of the returned product.
  • Depending on the payment method, refunds are credited back within 7 working days or issued via cheque.

FAQ:

  • How long have you been in the business? We have served customers through traditional channels for 51 years and now extend the same quality and service to our Online Store.

  • Why should I shop online? Enjoy great discounts and offers from the comfort of your home, with all necessary information available to facilitate your online shopping experience.

  • How long will my order take? Orders are dispatched within 2 days of booking. Track your order’s status in your My Accounts Section.

Returns Policy:

Products can be returned for reasons including damage in transit, defects, or variation in color perception. However, certain conditions apply:

Returns cannot be accepted if:

  • Fall & pico are done or a custom blouse is stitched.
  • Product is not in its original condition or has been used.
  • Return request is made more than 7 days after delivery.

To initiate a return, email us at sales@pochampallysareesonline.com with your order number and reason. Send the return product to our Hyderabad Office.

Refunds:

  • Refunds are processed back to the payment method used for the transaction.
  • Shipping costs are non-refundable.

For further assistance, contact us at sales@pochampallysareesonline.com.

Visit our website for more information: www.pochampallysareesonline.com

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